Return, Refund & Exchange Policy

These terms and conditions set the basis for using our online website (mrgent.in), Customer Support, and Stores to place orders for items from mrgent.in. All payments made through these channels will be in favor of mrgent.in.

By ordering/purchasing goods from mrgent.in, it is implied that you have understood and accepted the mentioned terms. If there is anything you do not understand, please reach out to our customer support team for assistance.

USER, PLEASE READ THIS CAREFULLY

Please ensure that you have selected the right size before adding the product to your cart.

PAYMENT

• We accept all major credit cards/debit cards through Razorpay.
  

• You DO NOT need a Razorpay Account to make the Payment.
  
  We can also help you make the Payment over the phone / Chat / Email by Virtual terminal ( Razorpay) subject to your authorization by email at info@mrgent.in
  

SHIPPING & DELIVERY

Please note that a delivery charge of ₹250 is applicable for domestic orders (for special delivery requests, contact us at info@mrgent.in / +91 9773856366)- this will not be free of charge, should be substantiated at the time of checkout.

CANCELLATION

You may cancel an order within 24 hours of placing it. It's important to know that you cannot cancel your order at any time during the garment construction process. If we accept a cancellation beyond 24 hours, it will be at our discretion, and the refund will only be in the form of a credit voucher code and will be issued in 7-10 working days. You can cancel your order through your account on our website. Cancellation requests cannot be processed over the phone, email or through online chat services. Once an order is placed during our Annual Sale, it cannot be cancelled.

SALE

All sales are final during our Annual Sale, and we are unable to process any cancellations for products that have been ordered. Discount coupon codes are also not applicable during the Annual Sale or on any products currently on sale.

PRODUCT QUALITY

At our Company, we pride ourselves on providing high-quality products. So you can be confident that the products you receive will be of excellent quality and will meet or exceed your expectations.

However, it's important to remember that most of the products listed on our website are photographed under professional studio lights. As a result, there may be slight variations in colour when the product is delivered.

DELAY ORDER

Occasionally, a product may not be able to be produced as per the output expected due to complexities in production. In these cases, we may seek your approval before continuing with production. However, this may result in a delay in your order.

It's important to know that you cannot cancel your order at any time during the garment construction process.

EXCHANGE POLICY

We do not apply any deduction or additional charges for exchanges. However, if the exchanged item involves a change in size, there may be an additional charge. Please note that any additional shipping costs will apply.

REFUND

Eligible items must be returned within 10 days from the date the items were delivered, or as otherwise stated on the items return policy. Returned items must be unused, unworn, unwashed, undamaged and conform to our terms and conditions. Please return items in their original condition, with packaging material in which the items were originally delivered including but not limited to hangers, plastic wrap, hang tags, boxes, dust bags and gift boxes.

YOUR INFORMATION

As a customer, you'll need to provide your billing information like your name, contact details, and address. Your payment information will also be required. It is so we can process your order and get it to you as quickly as possible.

USE OF YOUR INFORMATION

We use the information you provide us to fulfill the purpose for which it was given. For example, if you share your name and contact information to request a price quote or ask questions about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your Payment and facilitate delivery. We may also save your information to make it easier for you to place new orders or process returns in the future.

To provide, support, personalize, and develop our mrgent.in, products, and services; to create, maintain, customize, and secure your product order with us; to process your requests, purchases, transactions, and payments; and to prevent transactional fraud, we need to collect and process some of your data. We also use your data to support you and respond to your inquiries, including investigating and addressing your concerns. Finally, we use your data to monitor and improve our responses.

To personalize your mrgent.in. experience and deliver content and product and service offerings relevant to your interests, we may collect information about you and use it to generate targeted offers and ads. It includes showing you targeted ads through our mrgent.in and third-party sites (like our partners and affiliates) and sending you promotional emails or text messages (with your consent, where required by law).

We use information gathered about you to help us maintain the safety, security, and integrity of our mrgent.in, products and services, databases and other technology assets, and business. It includes using your information for testing, research, analysis, and product development purposes to improve our service offerings.